Privacy Policy

Identity and contact details you provide during onboarding, and the documents required for Know Your Customer (KYC) verification.

Financial information such as sources of income and trading statements where relevant to your account or the agent your card is linked to.

Transaction data and activity generated when you use the card, wallet and related services.

To provide, operate and secure the service; to verify your identity and eligibility; to meet legal, regulatory and AML/CFT obligations; and to prevent and investigate fraud.

We use your data only within the scope of the business relationship and do not use it for purposes beyond that.

Your information may be verified and inquired through the Civil Status and Passports Department and other authorized sources, as part of identity verification and regulatory compliance.

With third parties and service providers who help us process, verify and archive data, under confidentiality commitments and data-protection procedures.

With regulators, security, and judicial authorities where required by law or by the Central Bank of Jordan.

We maintain the confidentiality of your data and apply procedures to protect it. We are committed not to use your data outside the scope of our relationship with you.

We retain data for as long as required to provide the service and to meet legal and regulatory obligations.

You may request access to, correction of, or deletion of your personal data, subject to those retention requirements.

For any privacy question or request, contact us at customer.complaints@gatetopay.com or on +962 6 2004 717. You may also complain to the Central Bank of Jordan’s Financial Consumer Protection Department (Fcp@CBJ.gov.jo).